Members have been experiencing issues with locating messages from customers on Streamate. A common concern is not receiving notifications or finding messages sent by customers, despite them indicating they've sent messages. A solution shared involves checking the top right section for messages and switching to a different message mode, which is not named but is noted to be different from the classic mode. This different mode appears to resolve the issue of unseen messages. Additionally, there's a consensus that while Streamate offers good traffic to models, the support system could be significantly improved.