Members have reported a recurring issue with the visibility of Exclusive rates on Streamate (SM), where customers might not see these rates unless they perform specific actions. This glitch could potentially lead to a significant loss of income for models affected by the problem. Key points from the discussion include:
- Some models observing that the Exclusive rate does not appear in the initial rate pop-up, only showing Premium and Block session rates. To view Exclusive rates, customers may need to click directly on the video box.
- The issue appears to be intermittent, with frequency varying over time. It was initially noticed in a majority of rooms but seemed to reduce significantly in subsequent observations.
- Models can test their own chatroom's visibility of rates by logging into SM with a customer account on a different browser while streaming.
- There's speculation that new customers or those who haven't cleared their credit card for transactions may not see Exclusive rates due to unverified payment methods. Additionally, browser-specific issues, particularly with Chrome, have been noted where a second click is necessary to display Exclusive rates.
- Community members are encouraged to check their own stream's rate visibility, clear cookies, and report any glitches to model support for investigation.
- Discussion references a thread from 2014 highlighting similar issues, suggesting this problem has been ongoing for some time.
Models experiencing customers who report not seeing Exclusive rates are advised to inquire about the customer's device and browser, as this information can help identify patterns in the glitch's occurrence. Reporting these issues to support alongside any screenshots of the glitch can aid in resolving the problem.