Welcome to the discussion on reaching out to Streamate's model support, specifically regarding issues with email communication and adjusting exclusive chat rates. Members are sharing their experiences and tips on how to effectively communicate with Streamate and navigate the recent updates to the platform's features. Here's a brief overview:
- Several attempts to contact Streamate model support via email have been made without a response, raising concerns about the correct contact information and potential reasons for the delay.
- It's confirmed that the email address for model support is still smsupport@Streamatemodels.com.
- Streamate recently announced enhancements aimed at helping models succeed, including a new Rate Analysis Tool, an increase in the maximum rate models can charge per minute, and the ability to view recent rate history.
- Advice is given on adjusting show prices directly through the model's profile settings, although limitations on exceeding certain rates without model support intervention are noted.
- Timing issues, such as contacting support over a holiday weekend, are mentioned as potential reasons for delayed responses.
- Criteria for qualifying to charge higher rates are discussed, emphasizing the importance of performance metrics like ratings and time spent in private and exclusive chats.
- Comparisons are made to other platforms with different support mechanisms, highlighting a desire for more direct lines of communication.
This summary encapsulates the key points and advice shared among forum members regarding the challenges and steps involved in managing show rates and communicating with Streamate support.