Welcome to the summarized discussion on the "ManyVids Custom Video Deadline." This topic is a valuable resource for understanding the implications and actions to take if you're unable to meet the deadline for a custom video order on ManyVids. Here are the key insights shared by our community members:
- There seems to be no immediate consequence if the deadline is missed without the customer paying extra for a specific delivery time. However, communication with the customer is advised to inform them of any delays.
- While one member believes the system automatically refunds the customer after a missed deadline, another's experience contradicts this, indicating that refunds might not be automatic and could depend on various factors.
- It's suggested that the deadline counter may reset but in reverse, implying that there is still an opportunity to complete and deliver the video. Direct communication with the client about any delays is recommended to ensure they are willing to wait for the final product.
- In cases of unforeseen delays (like power outages), contacting ManyVids support for advice and informing the customer about the issue has been helpful. Support may not issue an automatic refund upon a missed deadline unless the customer requests it. This approach provides additional time to complete and submit the custom video.
This discussion highlights the importance of clear communication with customers and suggests that while policies around deadlines may vary, proactive engagement with the customer and support can help navigate through delays. Remember, experiences may vary, and it's always best to check the most current platform policies directly.