Members of our forum have raised concerns regarding payment issues and customer service communications with the Xmodels platform. Here are the key points discussed:
- Issues with missing payments and difficulties in communication with customer service, particularly with a representative named Maarten.
- Confusion over the minimum payout amount, which varies by payment method. For wire transfers, the minimum is €/$50, while for e-payments, it can be as low as €0.5, provided that the model sets it accordingly.
- A reminder was given about the importance of updating payout details, especially after changes in banking arrangements by the platform.
- Concerns were voiced about the platform's handling of daily payments and the reconciliation of these payments with issued invoices.
- An official response from Marc, a manager at Xmodels, stated that the feedback provided by Maarten was correct and urged further communication through their support channel for clarification.
- Continued expressions of dissatisfaction from the concerned member, including allegations of the platform withholding payments and a call for other models to share their experiences.
Members are encouraged to keep the discussion respectful and constructive, sharing any additional insights or solutions that might help resolve these issues.