Suzy,
I'm disappointed to see this post and some of the comments.
The contest you are referring to one of the team from NL will address with you; I don't oversee contests. That said, running a contest, any contest is a nightmare as you can never please everyone. Contests are often mixed up to give everyone a chance to win. This means at times there will be contests for VIP's and other times where VIP's cannot enter. That has nothing to do with favoritism.
As for the Coach issue - this is something you should address with Julia or Anna. There are also a number of other coaches that offer classes and since you also speak English, you are lucky enough to have a choice many other models do not. I would suggest trying one of those.
For the paying member - you know that we cannot discuss an issue with you regarding an account that is not your own. He is free to contact
[email protected] so it can be discussed. That said, in general terms, if someone is banned from the site it is not without warrant. We see what the bank states and the billing processor. In many cases, if not all, someone is not going to share something with you regarding that. Does it make any sense to you that we would truly ban a good paying member? If he wishes, he can contact me directly as well.
And for your last statement, did you click report abuse and report the member? I don't know who the member is or if that member received a warning from the Support team. We cannot address what we do not know.
I do see an email from you regarding another issue and will address that shortly.
Have a good weekend.
Kim